Twitter to make reporting abuse and blocking 'easier'

02/12/14

twitter report button

Twitter is making changes aimed at allowing users to report abuse or offensive content more easily.

A new reporting procedure, changes to the way users block others and new ways of dealing with reported tweets are among the changes outlined by the social network.

Twitter told Newsbeat the changes would give users "more control over their experience".

The changes come after several high profile cases of abuse.

Twitter's head of public policy in Europe, Sinead McSweeney said: "We've always said that users' safety is a priority. It's a job that we never regard as done."

The social network said the changes will take effect gradually "in the coming weeks".

Reporting abuse

twitter report button

A more "mobile-friendly" process will be introduced, with users asked for less information when they first report abuse.

Twitter claims the process will make it "simpler" to flag tweets and accounts for review.

Users will also be able to report abuse which is not directly targeted at them.

"It's more intuitive, it's conversational and it gives people an opportunity to flag content which they regard as abusive, but may not be directed at them," said Ms McSweeney.

Blocking users

twitter screen grab

There will be a new page giving details of accounts a user has blocked.

"If you block somebody, they will no longer be able to see your profile," Ms McSweeney explained.

She added the network itself would continue to suspend users temporarily or permanently where necessary.

Response to reports

reception at twitter office

Twitter said it has implemented several "behind the scenes" changes to the way it handles reports from users.

There will be "more staff and more resources" and "better tools and systems" for dealing with abusive content.

Ms McSweeney suggested users could expect a quicker response to certain types of reports.

"We are constantly working to reduce the times in which it takes us to get to reports."

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